netsuite.com / sixstrong support
Tickets
Dashboard
Activity
NSCASE-1116
ARM allocation throwing zero on two contract…
In Progress
NSCASE-1115
Saved search permission update for AP team
Review
NSCASE-1114
Custom field added to vendor bill record
Resolved
NSCASE-1113
SuiteScript error in scheduled month-end job
In Progress
NSCASE-1112
Deployment of revised approval workflow
Resolved
End-to-End Support
NetSuite Administration
User roles, permissions, saved searches, dashboards, and general maintenance, all managed by certified experts so you can focus on your business.
Financial Systems Optimization
Improve reporting, streamline accounting workflows, and ensure your financial systems are aligned with your business model and growth goals.
Business Process Improvement
We identify inefficiencies and build smarter workflows that align with how your team actually works, driving consistency, speed, and control.
ERP Architecture & Design
Whether you're scaling or restructuring, we help design scalable, efficient ERP solutions that support long-term operational success.
Custom Development & Integrations
From automation to platform integrations, we build and maintain custom scripts, Suitelets, and external connectors to expand your ERP capabilities.
Compliance & Change Management
We support SOX, ITGC, and audit-ready controls while helping your teams adapt through training, documentation, and ongoing guidance.
Everything You Need
SOX Compliance & Controls
Built-in change management and audit trails ensure you stay compliant with every deployment.
Embedded in NetSuite
No external logins. Manage tickets, approvals, and deployments directly within your ERP environment.
Budget Control
Real-time visibility into usage and spend. No surprise overages or hidden fees.
Full Cycle Ticket Logging
From escalation to testing, validation, and deployment -every step is documented and tracked.
Dedicated Certified Team
Access Developers, Functional Leads, and Solution Architects who know your business.
On-Demand SLA
Fast response times guaranteed. We're there when you need us, not days later.
Complete Transparency
Dashboard
Centralized visibility into ticket metrics and resolution times
Real-time support insights with SLA compliance tracking
Issue categorization by type for smarter prioritization
Help Desk
Submit tickets directly in NetSuite, no external portals
Customizable fields for issue type, priority, and related records
Drag & drop file uploads for screenshots and documents
Ticket Management
Live tracking of open, in-progress, and completed tickets
Flexible filtering by status, date, priority, or assignment
Color-coded priority levels and escalation flags
Activity Log
Threaded ticket history with every comment and update
Deployment tracking showing what, when, and by whom
Compliance-ready for SOX and ITGC audit requirements
Certified Experts
Regular Status Meetings
Weekly, bi-weekly, or monthly to track progress and priorities
Account Oversight
Continuous monitoring to identify performance improvements
Goal-Oriented Engagement
Support aligned with your NetSuite roadmap and objectives
Access to SMEs
Specialized experts for integrations, reporting, compliance, and more
Secure, Controlled Access
Permission-based roles with audit-ready controls
Simple, Transparent Pricing
PLATFORM ACCESS
24/7 access to the support platform and your dedicated team
Full Platform Access
Dedicated Support Team
Submit Unlimited Tickets
Real-time Status Tracking
SOX-Compliant Change Management
Direct Access to Experts
+ time-based support at competitive hourly rate
