Embedded NetSuite Support

Full-Cycle Support. Directly in Your ERP.

Full-Cycle Support. Directly in Your ERP.

Full-Cycle Support.

Directly in Your ERP.

Stop relying on external emails and disjointed portals. Get a dedicated, certified team embedded right inside your NetSuite instance for a fraction of the cost.

Stop relying on external emails and disjointed portals. Get a dedicated, certified team embedded right inside your NetSuite instance for a fraction of the cost.

END-TO-END SUPPORT

What We Handle

What We Handle

What We Handle

From hands-on admin help to strategic systems design, we tailor solutions to meet your operational and compliance needs.

From hands-on admin help to strategic systems design, we tailor solutions to meet your operational and compliance needs.

From hands-on admin help to strategic systems design, we tailor solutions to meet your operational and compliance needs.

NetSuite Administration

User roles, permissions, saved searches, dashboards, and general maintenance, all managed by certified experts so you can focus on your business.

NetSuite Administration

User roles, permissions, saved searches, dashboards, and general maintenance, all managed by certified experts so you can focus on your business.

NetSuite Administration

User roles, permissions, saved searches, dashboards, and general maintenance, all managed by certified experts so you can focus on your business.

Financial Systems Optimization

Improve reporting, streamline accounting workflows, and ensure your financial systems are aligned with your business model and growth goals.

Financial Systems Optimization

Improve reporting, streamline accounting workflows, and ensure your financial systems are aligned with your business model and growth goals.

Financial Systems Optimization

Improve reporting, streamline accounting workflows, and ensure your financial systems are aligned with your business model and growth goals.

Business Process Improvement

We identify inefficiencies and build smarter workflows that align with how your team actually works, driving consistency, speed, and control.

Business Process Improvement

We identify inefficiencies and build smarter workflows that align with how your team actually works, driving consistency, speed, and control.

Business Process Improvement

We identify inefficiencies and build smarter workflows that align with how your team actually works, driving consistency, speed, and control.

ERP Architecture & Design

Whether you're scaling or restructuring, we help design scalable, efficient ERP solutions that support long-term operational success.

ERP Architecture & Design

Whether you're scaling or restructuring, we help design scalable, efficient ERP solutions that support long-term operational success.

ERP Architecture & Design

Whether you're scaling or restructuring, we help design scalable, efficient ERP solutions that support long-term operational success.

Custom Development & Integrations

From automation to platform integrations, we build and maintain custom scripts, Suitelets, and external connectors to expand your ERP capabilities.

Custom Development & Integrations

From automation to platform integrations, we build and maintain custom scripts, Suitelets, and external connectors to expand your ERP capabilities.

Custom Development & Integrations

From automation to platform integrations, we build and maintain custom scripts, Suitelets, and external connectors to expand your ERP capabilities.

Compliance & Change Management

We support SOX, ITGC, and audit-ready controls while helping your teams adapt through training, documentation, and ongoing guidance.

Compliance & Change Management

We support SOX, ITGC, and audit-ready controls while helping your teams adapt through training, documentation, and ongoing guidance.

Compliance & Change Management

We support SOX, ITGC, and audit-ready controls while helping your teams adapt through training, documentation, and ongoing guidance.

EVERYTHING YOU NEED

Nothing You Don't

Nothing You Don't

Nothing You Don't

We replace the chaos of traditional support with a structured, transparent, and compliant process.

We replace the chaos of traditional support with a structured, transparent, and compliant process.

We replace the chaos of traditional support with a structured, transparent, and compliant process.

SOX Compliance & Controls

Built-in change management and audit trails ensure you stay compliant with every deployment.

SOX Compliance & Controls

Built-in change management and audit trails ensure you stay compliant with every deployment.

SOX Compliance & Controls

Built-in change management and audit trails ensure you stay compliant with every deployment.

Embedded in NetSuite

No external logins. Manage tickets, approvals, and deployments directly within your ERP environment.

Embedded in NetSuite

No external logins. Manage tickets, approvals, and deployments directly within your ERP environment.

Embedded in NetSuite

No external logins. Manage tickets, approvals, and deployments directly within your ERP environment.

Budget Control

Real-time visibility into usage and spend. No surprise overages or hidden fees.

Budget Control

Real-time visibility into usage and spend. No surprise overages or hidden fees.

Budget Control

Real-time visibility into usage and spend. No surprise overages or hidden fees.

Full Cycle Ticket Logging

From escalation to testing, validation, and deployment -every step is documented and tracked.

Full Cycle Ticket Logging

From escalation to testing, validation, and deployment -every step is documented and tracked.

Full Cycle Ticket Logging

From escalation to testing, validation, and deployment -every step is documented and tracked.

Dedicated Certified Team

Access Developers, Functional Leads, and Solution Architects who know your business.

Dedicated Certified Team

Access Developers, Functional Leads, and Solution Architects who know your business.

Dedicated Certified Team

Access Developers, Functional Leads, and Solution Architects who know your business.

On-Demand SLA

Fast response times guaranteed. We're there when you need us, not days later.

On-Demand SLA

Fast response times guaranteed. We're there when you need us, not days later.

On-Demand SLA

Fast response times guaranteed. We're there when you need us, not days later.

COMPLETE TRANSPARENCY

Total Control

Total Control

Total Control

Our platform gives you a 360-degree view of your support operations. Track every request, approval, and deployment in real-time.

Our platform gives you a 360-degree view of your support operations. Track every request, approval, and deployment in real-time.

Our platform gives you a 360-degree view of your support operations. Track every request, approval, and deployment in real-time.

Dashboard

Dashboard

Centralized visibility into ticket metrics and resolution times

Centralized visibility into ticket metrics and resolution times

Real-time support insights with SLA compliance tracking

Real-time support insights with SLA compliance tracking

Issue categorization by type for smarter prioritization

Issue categorization by type for smarter prioritization

Help Desk

Help Desk

Submit tickets directly in NetSuite, no external portals

Submit tickets directly in NetSuite, no external portals

Customizable fields for issue type, priority, and related records

Customizable fields for issue type, priority, and related records

Drag & drop file uploads for screenshots and documents

Drag & drop file uploads for screenshots and documents

Ticket Management

Ticket Management

Live tracking of open, in-progress, and completed tickets

Live tracking of open, in-progress, and completed tickets

Flexible filtering by status, date, priority, or assignment

Flexible filtering by status, date, priority, or assignment

Color-coded priority levels and escalation flags

Color-coded priority levels and escalation flags

Activity Log

Activity Log

Threaded ticket history with every comment and update

Threaded ticket history with every comment and update

Deployment tracking showing what, when, and by whom

Deployment tracking showing what, when, and by whom

Compliance-ready for SOX and ITGC audit requirements

Compliance-ready for SOX and ITGC audit requirements

CERTIFIED EXPERTS

Your Dedicated Team

Your Dedicated Team

Your Dedicated Team

You'll work with a consistent, trusted team of certified professionals who know your business inside and out. No junior resources. No hand-holding. Just results.

You'll work with a consistent, trusted team of certified professionals who know your business inside and out. No junior resources. No hand-holding. Just results.

You'll work with a consistent, trusted team of certified professionals who know your business inside and out. No junior resources. No hand-holding. Just results.

Functional Lead

Functional Lead

Your daily NetSuite advisor who understands your business processes and ensures system alignment with operational needs.

Your daily NetSuite advisor who understands your business processes and ensures system alignment with operational needs.

Developer

Developer

Technical expert for customizations, integrations, scripts, and automation that extend your NetSuite capabilities.

Technical expert for customizations, integrations, scripts, and automation that extend your NetSuite capabilities.

Solution Architect

Solution Architect

Strategic oversight ensuring system design aligns with your long-term goals and scales with your business.

Strategic oversight ensuring system design aligns with your long-term goals and scales with your business.

What You Get

What You Get

Regular Status Meetings

Regular Status Meetings

Regular Status Meetings

Weekly, bi-weekly, or monthly to track progress and priorities

Weekly, bi-weekly, or monthly to track progress and priorities

Account Oversight

Account Oversight

Account Oversight

Continuous monitoring to identify performance improvements

Continuous monitoring to identify performance improvements

Goal-Oriented Engagement

Goal-Oriented Engagement

Goal-Oriented Engagement

Support aligned with your NetSuite roadmap and objectives

Support aligned with your NetSuite roadmap and objectives

Access to SMEs

Access to SMEs

Access to SMEs

Specialized experts for integrations, reporting, compliance, and more

Specialized experts for integrations, reporting, compliance, and more

Secure, Controlled Access

Secure, Controlled Access

Secure, Controlled Access

Permission-based roles with audit-ready controls

Permission-based roles with audit-ready controls

SIMPLE, TRANSPARENT PRICING

Full Stack Support Team

Full Stack Support Team

Full Stack Support Team

Get a full stack support team for a fraction of the cost of a full-time hire. Flexible plans that scale with your needs.

Get a full stack support team for a fraction of the cost of a full-time hire. Flexible plans that scale with your needs.

Get a full stack support team for a fraction of the cost of a full-time hire. Flexible plans that scale with your needs.

PLATFORM ACCESS

$200

$200

/month

/month

24/7 access to the support platform and your dedicated team

24/7 access to the support platform and your dedicated team

Full Platform Access

Full Platform Access

Dedicated Support Team

Dedicated Support Team

Submit Unlimited Tickets

Submit Unlimited Tickets

Real-time Status Tracking

Real-time Status Tracking

SOX-Compliant Change Management

SOX-Compliant Change Management

Direct Access to Experts

Direct Access to Experts

+ time-based support at competitive hourly rates

+ time-based support at competitive hourly rates

Live ticket tracking in NetSuite

Live ticket tracking in NetSuite

Ready to Transform Your Support?

Ready to Transform Your Support?

Ready to Transform Your Support?

See how embedded support can save you time, money, and headaches. Get a dedicated team that knows your business.

See how embedded support can save you time, money, and headaches. Get a dedicated team that knows your business.