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CASE STUDIES

WorldWide Sourcing Group

WorldWide Sourcing Group

WorldWide Sourcing Group

Scaling NetSuite for 6,000+ Employees

Scaling NetSuite for 6,000+ Employees

Scaling NetSuite for 6,000+ Employees

Industry

Professional Services / Security & Staffing

Professional Services / Security & Staffing

Company Size

6,000+ employees across multiple divisions

6,000+ employees across multiple divisions

Engagement

ERP Implementation, Custom Development & Integration

ERP Implementation, Custom Development & Integration

Scope

100+ custom development projects, 15+ system integrations

100+ custom development projects, 15+ system integrations

The Challenge

The Challenge

The Challenge

WorldWide Sourcing Group (WWSG) is a national provider of professional services supporting thousands of employees across multiple business divisions. Their NetSuite instance needed to work as hard as they do—but adoption was lagging and the system wasn't aligned with how the business actually operated.

The scale of the challenge:

6,000+ employees

depending on the system across multiple divisions

100+ custom development projects

needed to match business requirements

15+ external systems

requiring integration for seamless data flow

Low adoption

despite previous implementation efforts

This wasn't a tweak-the-settings situation. WWSG needed a comprehensive realignment of their NetSuite environment to support their operational complexity.

The Solution

The Solution

The Solution

We approached this as a full-scale transformation—not just fixing what was broken, but building a system architecture that could support WWSG's growth.

What we delivered:

Custom System Design

Configured NetSuite with tailored business processes that matched how WWSG actually operates—not how a generic implementation template assumed they should.

Extensive Custom Development

Delivered 100+ custom development projects including enhanced process controls, automated reporting, and workflow automation. Every customization was built with maintainability and scalability in mind.

Multi-System Integration

Connected 15+ external systems to create unified data flow across the organization. Payroll, HR systems, operational tools—all talking to NetSuite seamlessly.

Comprehensive Training & Support

Didn't just build it and leave. Provided thorough training for users across divisions and post-launch support to ensure adoption stuck.

The Results

The Results

The Results

The impact was immediate and measurable:

Billing efficiency

75% increase

75% increase

75% increase

Project team adoption

100% using NetSuite for tracking

100% using NetSuite for tracking

100% using NetSuite for tracking

System integration

Unified platform across 15+ systems

Unified platform across 15+ systems

Unified platform across 15+ systems

Workflow standardization

System-wide structure implemented

System-wide structure implemented

System-wide structure implemented

The transformation went beyond metrics. WWSG now has a NetSuite environment that scales with their business instead of constraining it. Data flows where it needs to go. Users actually use the system. And the finance team can trust the numbers.

Key Takeaways

Key Takeaways

Key Takeaways

  • Enterprise scale requires enterprise thinking
    You can't approach a 6,000-employee implementation the same way you'd handle a 50-person company. Architecture decisions matter.

  • Integration is often the hardest part
    Connecting 15+ systems isn't just technical work—it requires deep understanding of data flows and business processes across the organization.

  • Adoption is a feature
    not an afterthought. The best system in the world is worthless if people don't use it. Training and change management were built into the project from day one.

Services Provided

Services Provided

Services Provided

  • NetSuite ERP Implementation

  • Process Optimization & Design

  • Custom SuiteScript Development

  • Multi-System Integration (15+ platforms)

  • User Training & Change Management

  • Post-Launch Support

Read More

Read More

DiamondRock Hospitality

Stabilizing NetSuite for a Public Company

Challenge:

DiamondRock Hospitality is a publicly traded REIT with a $6B+ valuation. When your financial systems are subject to SOX and ITAC regulations, "good enough" isn't an option—but that's exactly where their NetSuite instance was stuck after a challenging initial rollout.

Adoption and performance problems

Users were struggling with the system, and confidence was low.

Unreliable financial reporting

Read Case Study →

DiamondRock Hospitality

Stabilizing NetSuite for a Public Company

Challenge:

DiamondRock Hospitality is a publicly traded REIT with a $6B+ valuation. When your financial systems are subject to SOX and ITAC regulations, "good enough" isn't an option—but that's exactly where their NetSuite instance was stuck after a challenging initial rollout.

Adoption and performance problems

Users were struggling with the system, and confidence was low.

Unreliable financial reporting

Read Case Study →

Pixis Drones

From Spreadsheets to Scalable Operations

Challenge:

Pixis Drones had outgrown their QuickBooks and spreadsheet-based operations. As the company scaled its drone entertainment business—coordinating complex projects with multiple revenue streams, managing vendor relationships, and tracking profitability across shows—the limitations of their legacy systems became painfully clear.

Manual processes everywhere

Critical operations relied on spreadsheets that were error-prone and time-consuming to maintain.

No real-time visibility

Read Case Study →

Pixis Drones

From Spreadsheets to Scalable Operations

Challenge:

Pixis Drones had outgrown their QuickBooks and spreadsheet-based operations. As the company scaled its drone entertainment business—coordinating complex projects with multiple revenue streams, managing vendor relationships, and tracking profitability across shows—the limitations of their legacy systems became painfully clear.

Manual processes everywhere

Critical operations relied on spreadsheets that were error-prone and time-consuming to maintain.

No real-time visibility

Read Case Study →

RedPeg Marketing

Full Admin Coverage Without the Headcount

Challenge:

RedPeg Marketing is a creative agency that moves fast. Their NetSuite instance needed to keep up—but without an in-house admin, they were stuck in a frustrating cycle.

No internal NetSuite expertise

When issues came up, there was no one to triage them, prioritize fixes, or implement improvements.

Growing backlog

Read Case Study →

RedPeg Marketing

Full Admin Coverage Without the Headcount

Challenge:

RedPeg Marketing is a creative agency that moves fast. Their NetSuite instance needed to keep up—but without an in-house admin, they were stuck in a frustrating cycle.

No internal NetSuite expertise

When issues came up, there was no one to triage them, prioritize fixes, or implement improvements.

Growing backlog

Read Case Study →

DiamondRock Hospitality

Stabilizing NetSuite for a Public Company

Challenge:

DiamondRock Hospitality is a publicly traded REIT with a $6B+ valuation. When your financial systems are subject to SOX and ITAC regulations, "good enough" isn't an option—but that's exactly where their NetSuite instance was stuck after a challenging initial rollout.

Adoption and performance problems

Users were struggling with the system, and confidence was low.

Unreliable financial reporting

Read Case Study →

Pixis Drones

From Spreadsheets to Scalable Operations

Challenge:

Pixis Drones had outgrown their QuickBooks and spreadsheet-based operations. As the company scaled its drone entertainment business—coordinating complex projects with multiple revenue streams, managing vendor relationships, and tracking profitability across shows—the limitations of their legacy systems became painfully clear.

Manual processes everywhere

Critical operations relied on spreadsheets that were error-prone and time-consuming to maintain.

No real-time visibility

Read Case Study →

RedPeg Marketing

Full Admin Coverage Without the Headcount

Challenge:

RedPeg Marketing is a creative agency that moves fast. Their NetSuite instance needed to keep up—but without an in-house admin, they were stuck in a frustrating cycle.

No internal NetSuite expertise

When issues came up, there was no one to triage them, prioritize fixes, or implement improvements.

Growing backlog

Read Case Study →

Swish Data

Finally Optimizing a Decade of NetSuite

Challenge:

Swish Data had been on NetSuite for over a decade. They'd invested in consulting engagements over the years. But somehow, the system still wasn't delivering.

Low user adoption

Despite years on the platform, usage lagged across departments. People had found workarounds and stuck with them.

Operational bottlenecks

Read Case Study →