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CASE STUDIES

RedPeg Marketing

RedPeg Marketing

RedPeg Marketing

Full Admin Coverage Without the Headcount

Full Admin Coverage Without the Headcount

Full Admin Coverage Without the Headcount

Industry

Marketing / Advertising / Creative Agency

Marketing / Advertising / Creative Agency

Company Size

Mid-market creative agency

Mid-market creative agency

Engagement

Embedded Support & Ongoing Optimization

Embedded Support & Ongoing Optimization

Model

Flexible monthly arrangement

Flexible monthly arrangement

The Challenge

The Challenge

The Challenge

RedPeg Marketing is a creative agency that moves fast. Their NetSuite instance needed to keep up—but without an in-house admin, they were stuck in a frustrating cycle.

The situation:

No internal NetSuite expertise

When issues came up, there was no one to triage them, prioritize fixes, or implement improvements.

Expensive, inconsistent support

Previous consulting engagements were costly and reactive. They'd pay premium rates for someone to re-learn their system every time.

Growing backlog

Small issues piled up because there was no structured way to address them. Users developed workarounds instead of getting things fixed.

No roadmap

System improvements happened ad-hoc—if they happened at all.

RedPeg needed reliable, knowledgeable support without the cost of a full-time hire or the overhead of traditional consulting.

The Solution

The Solution

The Solution

We became RedPeg's embedded NetSuite team—providing admin-level support with the consistency of an employee and the expertise of a specialist.

What we delivered:

Dedicated Support

A NetSuite engineer who knows their system, their processes, and their team. No re-explaining the setup every time something comes up.

Prioritized Roadmap

Instead of reactive firefighting, we built a cost-conscious plan for system improvements. Quick wins first, then strategic enhancements over time.

Responsive Issue Resolution

When users have questions or hit problems, they get expert guidance quickly—not a ticket number and a multi-day wait.

Continuous Improvement

Ongoing enhancements within their budget. The system gets better every month, not just when something breaks.

The Results

The Results

The Results

The impact was immediate and measurable:

Cost savings

50-70% vs. prior consulting model

50-70% vs. prior consulting model

50-70% vs. prior consulting model

Admin coverage

Full coverage without internal headcount

Full coverage without internal headcount

Full coverage without internal headcount

System roadmap

Prioritized optimization plan in place

Prioritized optimization plan in place

Prioritized optimization plan in place

User satisfaction

Significant improvement across the team

Significant improvement across the team

Significant improvement across the team

The finance team stopped dreading NetSuite issues. Users started actually using the system correctly because they had someone to ask. And leadership got predictable costs instead of surprise consulting invoices.

Key Takeaways

Key Takeaways

Key Takeaways

  • You don't need a full-time admin to get full-time coverage
    The right support model can give you expertise on-demand without the overhead.

  • Consistency matters more than hours
    Having someone who knows your system is worth more than having access to generic expertise.

  • Small improvements compound
    Addressing issues systematically—instead of letting them pile up—transforms the user experience over time.

Services Provided

Services Provided

Services Provided

  • Embedded NetSuite Administration

  • User Support & Training

  • System Optimization

  • Process Documentation

  • Strategic Roadmap Development

Read More

Read More

DiamondRock Hospitality

Stabilizing NetSuite for a Public Company

Challenge:

DiamondRock Hospitality is a publicly traded REIT with a $6B+ valuation. When your financial systems are subject to SOX and ITAC regulations, "good enough" isn't an option—but that's exactly where their NetSuite instance was stuck after a challenging initial rollout.

Adoption and performance problems

Users were struggling with the system, and confidence was low.

Unreliable financial reporting

Read Case Study →

DiamondRock Hospitality

Stabilizing NetSuite for a Public Company

Challenge:

DiamondRock Hospitality is a publicly traded REIT with a $6B+ valuation. When your financial systems are subject to SOX and ITAC regulations, "good enough" isn't an option—but that's exactly where their NetSuite instance was stuck after a challenging initial rollout.

Adoption and performance problems

Users were struggling with the system, and confidence was low.

Unreliable financial reporting

Read Case Study →

Pixis Drones

From Spreadsheets to Scalable Operations

Challenge:

Pixis Drones had outgrown their QuickBooks and spreadsheet-based operations. As the company scaled its drone entertainment business—coordinating complex projects with multiple revenue streams, managing vendor relationships, and tracking profitability across shows—the limitations of their legacy systems became painfully clear.

Manual processes everywhere

Critical operations relied on spreadsheets that were error-prone and time-consuming to maintain.

No real-time visibility

Read Case Study →

Pixis Drones

From Spreadsheets to Scalable Operations

Challenge:

Pixis Drones had outgrown their QuickBooks and spreadsheet-based operations. As the company scaled its drone entertainment business—coordinating complex projects with multiple revenue streams, managing vendor relationships, and tracking profitability across shows—the limitations of their legacy systems became painfully clear.

Manual processes everywhere

Critical operations relied on spreadsheets that were error-prone and time-consuming to maintain.

No real-time visibility

Read Case Study →

Swish Data

Finally Optimizing a Decade of NetSuite

Challenge:

Swish Data had been on NetSuite for over a decade. They'd invested in consulting engagements over the years. But somehow, the system still wasn't delivering.

Low user adoption

Despite years on the platform, usage lagged across departments. People had found workarounds and stuck with them.

Operational bottlenecks

Read Case Study →

Swish Data

Finally Optimizing a Decade of NetSuite

Challenge:

Swish Data had been on NetSuite for over a decade. They'd invested in consulting engagements over the years. But somehow, the system still wasn't delivering.

Low user adoption

Despite years on the platform, usage lagged across departments. People had found workarounds and stuck with them.

Operational bottlenecks

Read Case Study →

DiamondRock Hospitality

Stabilizing NetSuite for a Public Company

Challenge:

DiamondRock Hospitality is a publicly traded REIT with a $6B+ valuation. When your financial systems are subject to SOX and ITAC regulations, "good enough" isn't an option—but that's exactly where their NetSuite instance was stuck after a challenging initial rollout.

Adoption and performance problems

Users were struggling with the system, and confidence was low.

Unreliable financial reporting

Read Case Study →

Pixis Drones

From Spreadsheets to Scalable Operations

Challenge:

Pixis Drones had outgrown their QuickBooks and spreadsheet-based operations. As the company scaled its drone entertainment business—coordinating complex projects with multiple revenue streams, managing vendor relationships, and tracking profitability across shows—the limitations of their legacy systems became painfully clear.

Manual processes everywhere

Critical operations relied on spreadsheets that were error-prone and time-consuming to maintain.

No real-time visibility

Read Case Study →

Swish Data

Finally Optimizing a Decade of NetSuite

Challenge:

Swish Data had been on NetSuite for over a decade. They'd invested in consulting engagements over the years. But somehow, the system still wasn't delivering.

Low user adoption

Despite years on the platform, usage lagged across departments. People had found workarounds and stuck with them.

Operational bottlenecks

Read Case Study →

WorldWide Sourcing Group

Scaling NetSuite for 6,000+ Employees

Challenge:

WorldWide Sourcing Group (WWSG) is a national provider of professional services supporting thousands of employees across multiple business divisions. Their NetSuite instance needed to work as hard as they do—but adoption was lagging and the system wasn't aligned with how the business actually operated.

6,000+ employees

depending on the system across multiple divisions

15+ external systems

Read Case Study →