Live performance
92%
First-touch resolution
< 4 hr
Avg first response
Same-day
Onboarding to first ticket
Solution Architect
Design · Strategy
Developer
SuiteScript · Build
Customer Success
Engagement · Comms
Functional Lead
Configure · Test
The problem
Locked into agreements you don't actually use.
Annual managed services contracts with hours you never burn, fees you can't refund, and renewal cycles you can't escape.
First-line ticket queues, not real architects.
Your tier-1 ticket bounces around for two days before someone with actual NetSuite depth even reads it.
Minimum commitments before any work begins.
$15K minimum SOW. Six-week onboarding. Procurement reviews. All before someone can answer one ARM question.
Tribal knowledge that walks out the door.
Your last admin left. The partner who built your config rotated off. Now nobody can explain why anything works the way it does.
The way support should work.
Big partner managed services
40-hour minimum per month, billed whether you use it
Locked into capacity you may not need
4 to 6 week onboarding before any work begins
Procurement, SOW, kickoff, discovery
Ticket queue with rotating analysts
Different person every request
Annual contract with auto-renew clauses
Termination requires 60 to 90 day notice
$200 to $300 per hour blended rates
Plus PM overhead and admin fees
SixStrong Support
Zero minimum. Use one hour or eighty.
Pay only for the hours you actually use
Same-day start. Email today, working today.
No SOW required for first engagement
One architect of record. Same person, every time.
Fifteen plus years of NetSuite depth
No commitment. Month-to-month flexibility.
Stop anytime. Resume anytime. Switch tiers anytime.
$125 / hr blended. Down to $75 / hr with prepaid.
Architect, CSM, and functional lead in one rate
Pricing
Cost calculator
MOST START HERE
Pay-As-You-Go
$125/ hr blended
No monthly fee · pay only for hours used
Maximum flexibility. Use one hour or fifty. Pay nothing in zero-hour months. Switch to a prepaid block whenever you want a lower rate.
Architect of record, embedded in your Slack or email
Solution architect, CSM, functional lead in one rate
Tenth-hour billing
Same-day onboarding
Monthly invoice for actual hours used
Stop anytime, no notice required
Prepaid Block
Lock in a discounted blended rate by committing to a monthly hour block. Save up to 40%. Switch up, down, or cancel anytime, month to month.
Bronze
10 hr block
$999
/mo
~$100/hr · save 20%
Silver
25 hr block
$2,249
/mo
~$90/hr · save 28%
Most popular
Gold
50 hr block
$4,099
/mo
~$82/hr · save 34%
Platinum
100 hr block
$7,499
/mo
~$75/hr · save 40%
Need more hours? Continue at the $125/hr PAYG rate. No penalty markups, no minimums on overage.
Use less than your block? Right-size by switching to a smaller tier the next month. No notice required.
Need to switch? Up, down, or cancel anytime. Month-to-month, no notice required.
Full-stack NetSuite coverage
How we're different
Pay only for what you use.
$125 per hour blended, billed in tenth-hour increments. The hourly rate covers solution architect, CSM, and functional lead. Lock in rates as low as $75/hr with a monthly prepaid block. Switch up, down, or cancel anytime.
Native to your NetSuite.
Our support platform deploys as a SuiteApp inside your NetSuite, accessible from the top nav. Submit tickets, review status, and check SLAs without leaving your ERP. Or work in Slack, email, or Teams if you prefer. No external partner portals.
How it works
1
Reach out
Send a note describing what you need help with. NetSuite environment access can wait until you've decided to move forward.
2
Same-day reply
You get a response within four hours. We confirm scope, identify access needs, and propose a starting cadence.
3
Work happens
Most first requests ship inside the same business day. We log time as we go and share a running tally.
4
Pay monthly
One invoice per month. Hours used, hours rolled over, hours unbilled. No surprises. No retainer drag.
The platform
OUTCOMES AT GLANCE
Real metrics from a production deployment. 114 tickets shipped at WorldWide Sourcing Group · 105 resolved · ~92% resolution rate
01 · SUBMIT
Priority taxonomy mapped to L1 (Urgent) through L4 (Low)
Issue type categorization for routing and reporting
CC any team member to receive ticket updates
CC any team member to receive ticket updates
02 · QUEUE
Priority colors: red (urgent), orange (high), yellow (medium), green (low)
Status lifecycle: New, In-Progress, Pending Client Review, Closed
Assignment and Reviewer columns for accountability
Filter by date range, priority, status, issue type, or assigned analyst
03 · REVIEW
Toggle between Open Tickets, Closed Prior Week, and On Hold
Last review type tags: Tested Validated, General Update, Status Change, etc.
Real comments from your architect, not status codes
Read-only stakeholder access available without expanding permissions
04 · CONFIGURE
SLA windows by priority (4 / 8 / 12 / 24 hr defaults, configurable)
Built-in monthly hours tracking with overage rate and budget caps
Three permission tiers: full access, support team, status report only
Email template per ticket event (creation, assignment, close, re-open)
What clients say
We engaged them after completing our NetSuite implementation, and their support has been outstanding. Seasoned NetSuite experts who excel in process improvements, bug fixes, and timely responses. They take the time to deliver well-thought-out improvements while maintaining thorough documentation for our IT environment and SOX internal controls.
SS
Steve Spierto
Chief Accounting Officer · DiamondRock Hospitality
FAQ
Most prospects get a reply within 2 hours during the work day.
